At Briggs & Riley, their products are synonymous with quality and value. For too long the highest quality products were accessible only to those who could afford premium prices. Thus, Briggs & Riley is driven by one overriding objective: providing high quality merchandise at reasonable prices. Experienced consumers know that there is a balance between price quality and value — we trust your judgment. In brief, they are committed to making high-quality luggage, have it in a large assortment of innovative styles to fit the individual needs of our customers, have it at a legitimate price, and of course, take care of their customer with a warranty like no other company on earth.
If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge. Simple as that! Their "Simple as that" warranty will cover the repair of all functional aspects of your Briggs & Riley bag for life. They will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations. Naturally, their warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for Briggs & Riley to repair your bag, they will be happy to do so at no charge. Please note that you are responsible for any freight charges incurred when shipping your bag to a repair center. We recommend you send your luggage repairs to Luggage & Leather (an authorized warranty repair facility for Briggs & Riley) for superior customer service and craftmanship. Just fill out their form, hit the print button and drop it in your bag before you send it to them.